My delivery couldn't be delivered. What happens now?
If you were unable to personally receive your package, it will typically be stored for you to pick up at a DHL Packstation or a DHL branch for a few days.
If you don't collect the package within the specified pickup period, it will be automatically returned to us. Once your package returns to us, we will contact you via email.
If you don't collect the package within the specified pickup period, it will be automatically returned to us. Once your package returns to us, we will contact you via email.
Updated on: 22/07/2024
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