Question 1

Do you ship abroad?

Accepted Answer

Currently, we only ship within Germany, Austria, and France. Please note for shipping to France: We are unable to deliver to the EU special territories of French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, St. Pierre and Miquelon, St. Barthélemy and St. Martin.

We hope to expand our shipping to more countries in the future, but alcohol taxes and customs requirements make it extremely complex and expensive.

We are working on a solution, but we are not sure when we will be able to find a satisfactory solution.

As soon as there are any changes to our shipping conditions, you will find all the information at: https://whic.de/versand-lieferung

If you live near the border in one of our neighboring countries, you have the option to have your order sent to a nearby German Packstation.

You can find information about Packstations here: How to receive your packages at the Packstation

You can register for the service with Deutsche Post here: Create a DHL account for EU and Swiss citizens without residence in Germany

Question 2

What payment methods are available?

Accepted Answer

We offer the following payment options:

Credit Card (VISA, MasterCard and AMEX)
Prepayment
Invoice
Direct Debit
PayPal
Sofort Überweisung ("Instant Bank Transfer")

Question 3

Where can I purchase a gift voucher?

Accepted Answer

Currently, we are unable to offer gift vouchers.

Question 4

How do I unsubscribe from advertising?

Accepted Answer

If you no longer wish to receive our newsletter, you can easily unsubscribe. Please use the link 'Unsubscribe from the newsletter here.' at the end of every whic newsletter. A link will open where you need to enter your email address and confirm the unsubscribe by clicking 'Unsubscribe'.

If you do not wish to receive advertising from us by mail, please inform us through our contact form, providing your address.

Question 5

Why is my whisky cloudy?

Accepted Answer

Whisky contains various compounds such as fats, proteins and esters after fermentation, distillation and barrel aging. Some of these substances are referred to as 'congeners'. They can react to low temperatures by partially precipitating or clumping together. This can manifest as cloudiness in the whisky when it is consumed with ice or exposed to wintry temperatures. This resulting 'Scottish Mist' generally dissipates as the whisky warms up, but some suspended particles may remain.

It's worth noting that this cloudiness typically occurs in whiskies with an alcohol content below 46% vol. Whiskies with higher alcohol content, especially those at cask strength, generally don't require chill filtration.

Question 6

Where can I find my invoice?

Accepted Answer

Normally, the invoice is sent to you via email. Please also check your spam folder.

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