Question 1

Do you ship abroad?

Accepted Answer

Currently, we only ship within Germany, Austria, and France. Please note for shipping to France: We are unable to deliver to the EU special territories of French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, St. Pierre and Miquelon, St. Barthélemy and St. Martin.

We hope to expand our shipping to more countries in the future, but alcohol taxes and customs requirements make it extremely complex and expensive.

We are working on a solution, but we are not sure when we will be able to find a satisfactory solution.

As soon as there are any changes to our shipping conditions, you will find all the information at: https://whic.de/versand-lieferung

If you live near the border in one of our neighboring countries, you have the option to have your order sent to a nearby German Packstation.

You can find information about Packstations here: How to receive your packages at the Packstation

You can register for the service with Deutsche Post here: Create a DHL account for EU and Swiss citizens without residence in Germany

Question 2

What payment methods are available?

Accepted Answer

We offer the following payment options:

Credit Card (VISA, MasterCard and AMEX)
PayPal
Apple Pay (Only on Apple devices)
Sofort Überweisung ("Instant Bank Transfer")
Invoice
Direct Debit
Prepayment

Question 3

Can my order be delivered to a Packstation?

Accepted Answer

As we work with DHL for shipping, you can also receive your order at a DHL Packstation or DHL branch.

Simply specify during the ordering process that your package should be sent to a different delivery address.

Choose 'Commercial' as your status. In the 'Company' field, you can simply enter your post number and in the address field, enter 'Packstation/Branch + Number.'

Here's an example:

Question 4

Where can I purchase a gift voucher?

Accepted Answer

Currently, we are unable to offer gift vouchers.

Question 5

Why is my whisky cloudy?

Accepted Answer

Whisky contains various compounds such as fats, proteins and esters after fermentation, distillation and barrel aging. Some of these substances are referred to as 'congeners'. They can react to low temperatures by partially precipitating or clumping together. This can manifest as cloudiness in the whisky when it is consumed with ice or exposed to wintry temperatures. This resulting 'Scottish Mist' generally dissipates as the whisky warms up, but some suspended particles may remain.

It's worth noting that this cloudiness typically occurs in whiskies with an alcohol content below 46% vol. Whiskies with higher alcohol content, especially those at cask strength, generally don't require chill filtration.

Question 6

My discount code/voucher isn't working.

Accepted Answer

Instructions on how to redeem your code can be found here: How do I redeem a voucher/discount code?

If you continue to encounter an error message, please contact us with the code at service@whic.de. We will assist you as soon as possible.

Frequently Read Articles

Browse All Categories