• Can my order be delivered to a Packstation?

  As we work with DHL for shipping, you can also receive your order at a DHL Packstation or DHL branch. Simply specify during the ordering process that your package should be sent to a different delivery address. Choose 'Commercial' as your status. In the 'Company' field, you can simply enter your post number and in the address field, enter 'Packstation/Branch + Number.' Here's an example:Some readers

• With which service provider does whic send packages and how much does shipping cost?

  We partner with DHL for shipping. Packages to France are also shipped with DHL and handed over to La Poste (Coliposte). To Germany and Austria we charge a flat shipping fee of 5.90 €. Shipping is free for you on orders with a total value of 79 € or more.Few readers

• How will my order be packaged?

  We take no risks when packing your order to ensure that the goods reach you in perfect condition. You can find more information on packaging, shipping & delivery here: https://whic.de/versand-lieferung.Few readers

• How long are the delivery times? When will my package arrive?

  We estimate a shipping time of 2-3 business days after receipt of payment. You will receive a shipping confirmation with the tracking link via email as soon as your package is on its way to you. We ship with DHL. Typically, DHL delivers packages within Germany and to Austria within 1-2 business days. Delivery to France takes approximately 3 business days.Few readers

• My delivery couldn't be delivered. What happens now?

  If you were unable to personally receive your package, it will typically be stored for you to pick up at a DHL Packstation or a DHL branch for a few days. If you don't collect the package within the specified pickup period, it will be automatically returned to us. Once your package returns to us, we will contact you via email.Few readers

• Where can I find the shipment tracking?

  Once we hand over your package to DHL, you will receive the delivery note via email. The tracking code can be found in the delivery note, allowing you to closely monitor the journey of your whisky, cognac or rum to your doorstep. Please don't be alarmed if the link initially doesn't display any information. It may take some time for the status to be updated online.Few readers

• Is the invoice included in the package?

  The invoice will be sent exclusively via email to you. Inside the package, you'll find a delivery note that does not include any prices.Few readers

• Is express shipping available?

  No, we don't offer express shipping. We ship as standard with DHL. Typically, your order will be with you after 2-3 business days.Few readers

• Can I specify a preferred shipping date for my order?

  Here’s how to schedule your order for a later shipment: Add all desired items to your shopping cart and proceed to checkout. Choose your preferred payment method. (You can select between credit card, PayPal, and prepayment*. Payment methods such as invoice and Klarna cannot be used.) Enable the option “I would like to specify a date when my package should be shipped at the earliest.” (https://storage.crisp.chat/users/helpdesk/website/5d809190bab29c00/screenshot-2024-11-06-120609d1jFew readers

• Do you also ship abroad?

  Currently, we only ship within Germany, Austria, and France. Please note for shipping to France: We are unable to deliver to the EU special territories of French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, St. Pierre and Miquelon, St. Barthélemy and St. Martin. We hope to expand our shipping to more countries in the future, but alcohol taxes and customs requirements make it extremely complex and expensive. We are working on a solution, but we are not sureFew readers