Can my order be delivered to a Packstation?
As we work with DHL for shipping, you can also receive your order at a DHL Packstation or DHL branch. Simply specify during the ordering process that your package should be sent to a different delivery address. Choose 'Commercial' as your status. In the 'Company' field, you can simply enter your post number and in the address field, enter 'Packstation/Branch + Number.' Here's an example:Some readersWith which service provider does whic send packages and how much does shipping cost?
For deliveries within Germany, we work with DHL and DPD. Orders to Austria and France are shipped with DPD. We charge a flat shipping fee of €5.90 for deliveries to Germany and Austria and of €7.90 for deliveries to France. Shipping to Germany and Austria is free for orders over €79 and to France for €149.Few readersMy delivery couldn't be delivered. What happens now?
If you were unable to personally receive your package, it will typically be stored for you to pick up at a DHL Packstation or a DHL branch for a few days. If you don't collect the package within the specified pickup period, it will be automatically returned to us. Once your package returns to us, we will contact you via email. If your parcel was shipped with DPD, it will be redirected to a Pickup parcel shop. Alternatively, you can request a second delivery attempt.Few readersHow will my order be packaged?
We take no risks when packing your order to ensure that the goods reach you in perfect condition. You can find more information on packaging, shipping & delivery here: https://whic.de/versand-lieferung.Few readersHow long are the delivery times? When will my package arrive?
We estimate a shipping time of 2–3 business days after receipt of payment. You will receive a shipping confirmation email with a tracking link as soon as your parcel is on its way to you. Within Germany, we usually ship with DHL or, if preferred, with DPD. Normally, DHL and DPD deliver within Germany in 1–2 business days. To Austria and France, we ship with DPD. Typically, DPD delivers to Austria within 1–2 business days. For deliveries to France, the delivery time is approximately 3 businessFew readersWhere can I find the shipment tracking?
As soon as we have handed over your parcel to our shipping partner, you will receive the delivery note by email. The delivery note includes your tracking code, allowing you to follow the journey of your whisky, cognac, or rum every step of the way. Track your shipment with DHL Track your shipment with DPD Please don’t be surprised if the tracking link doesn’t show any detailFew readersIs express shipping available?
No, we don't offer express shipping. We ship as standard with DHL. Typically, your order will be with you after 2-3 business days.Few readersIs the invoice included in the package?
The invoice will be sent exclusively via email to you. Inside the package, you'll find a delivery note that does not include any prices.Few readersCan I specify a preferred shipping date for my order?
Here’s how to schedule your order for a later shipment: Add all desired items to your shopping cart and proceed to checkout. Choose your preferred payment method. (You can select between credit card, PayPal, and prepayment*. Payment methods such as invoice and Klarna cannot be used.) Enable the option “I would like to specify a date when my package should be shipped at the earliest.” (https://storage.crisp.chat/users/helpdesk/website/5d809190bab29c00/screenshot-2024-11-06-120609d1jFew readersDo you also ship abroad?
Currently, we only ship within Germany, Austria, and France. For orders to France, please use whic.fr. Please note for shipping to France: We are unable to deliver to the EU special territories of French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, St. Pierre and Miquelon, St. Barthélemy and St. Martin. We hope to expand our shipping to more countries in the future, but alcohol taxes and customs requirements make it extremely complex anFew readers