• Do you ship abroad?

  Currently, we only ship within Germany, Austria, and France. Please note for shipping to France: We are unable to deliver to the EU special territories of French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, St. Pierre and Miquelon, St. Barthélemy and St. Martin. We hope to expand our shipping to more countries in the future, but alcohol taxes and customs requirements make it extremely complex and expensive. We are working on a solution, but we are not surPopular

• What payment methods are available?

  We offer the following payment options: Credit Card (VISA, MasterCard and AMEX) PayPal Apple Pay (Only on Apple devices) Sofort Überweisung ("Instant Bank Transfer") Invoice Direct Debit PrepaymentSome readers

• Where can I find my invoice?

  The invoice will be sent to you by e-mail. Please also check your spam folder.Few readers

• Do I get a refund of the VAT when exporting to Switzerland?

  The prices of our products include VAT. If a customer residing outside the European Union purchases and exports goods, they can request a refund of the VAT from the respective retailer. Unfortunately, at whic.de, we cannot process such a refund as it involves significant accounting efforts. We appreciate your understanding.Few readers

• Where can I find my Klarna invoice?

  Learn how to view your outstanding balances and payments with Klarna here.Few readers

• How does a secure credit card payment with 3D-Secure work?

  Payment is conveniently made through a debit from your credit card. We accept VISA, MasterCard and AmericanExpress. For all credit cards, we employ 3D-Secure-Authentication ('Mastercard Securecode', 'Verified by Visa Passwort' or 'AMEX SafeKey'). PAY IN 4 SIMPLE STEPS: Select credit card as the payment method. Enter your credit card details and click 'Continue'. Accept our terms and conditions at the end of the order overview. Then click 'Buy Now.' Now, a connection is established withFew readers

• Why can't I order with Klarna invoice?

  There are several reasons why you may not be able to order with Klarna invoice. You can read here why the payment method invoice may not be displayed in certain cases: Why can't I use my desired payment method? Why can't I pay with Klarna anymore?Few readers

• How does the payment method 'Klarna' work?

  Here's how the purchase on invoice with Klarna works if you don't have an account with Klarna: Choose 'Klarna' as your payment method. Click 'Buy Now' --You will now be redirected to Klarna. Confirm your details by providing your mobile number. Subsequently, you will receive a code via SMFew readers

• How do I pay my Klarna invoice?

  Instructions for paying your Klarna invoice can be found here: How do I pay my invoice?Few readers

• When do I pay for an order with a preferred shipping date?

  If you place an order with a later preferred shipping date, the timing of your payment remains unchanged. Payments via PayPal and credit card are processed immediately. For advance payments, you have the usual two weeks to complete the transaction. Payments by direct debit, Klarna or invoice are not available in this case. For more information about preferred shipping, click here: LinkFew readers