• Do you ship abroad?

  Currently, we only ship within Germany, Austria, and France. Please note for shipping to France: We are unable to deliver to the EU special territories of French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, St. Pierre and Miquelon, St. Barthélemy and St. Martin. We hope to expand our shipping to more countries in the future, but alcohol taxes and customs requirements make it extremely complex and expensive. We are working on a solution, but we are not surPopular

• What payment methods are available?

  We offer the following payment options: Credit Card (VISA, MasterCard and AMEX) Prepayment Invoice Direct Debit PayPal Sofort Überweisung ("Instant Bank Transfer")Some readers

• Where can I find my invoice?

  Normally, the invoice is sent to you via email. Please also check your spam folder.Some readers

• Where can I find my Klarna invoice?

  Learn how to view your outstanding balances and payments with Klarna here.Few readers

• How does a secure credit card payment with 3D-Secure work?

  Payment is conveniently made through a debit from your credit card. We accept VISA, MasterCard and AmericanExpress. For all credit cards, we employ 3D-Secure-Authentication ('Mastercard Securecode', 'Verified by Visa Passwort' or 'AMEX SafeKey'). PAY IN 4 SIMPLE STEPS: Select credit card as the payment method. Enter your credit card details and click 'Continue'. Accept our terms and conditions at the end of the order overview. Then click 'Buy Now.' Now, a connection is established withFew readers

• Where can I find the shipment tracking?

  Once we hand over your package to DHL, you will receive the delivery note via email. The tracking code can be found in the delivery note, allowing you to closely monitor the journey of your whisky, cognac or rum to your doorstep. Please don't be alarmed if the link initially doesn't display any information. It may take some time for the status to be updated online.Few readers

• With which service provider does whic send packages and how much does shipping cost?

  We partner with DHL for shipping. Packages to France are also shipped with DHL and handed over to La Poste (Coliposte). We charge a flat shipping fee of 5.90 €. Shipping is free for you on orders with a total value of 79 € or more.Few readers

• How will my order be packaged?

  As avid enthusiasts of spirits ourselves, our experienced logistics team takes utmost care in packaging your order for shipping. We use a high-quality shipping carton with an extra cardboard inner sleeve. Hollow spaces are also padded with paper filling material. This ensures that your order arrives promptly and securely at your doorstep. If, however, anything has arrived not to your satisfaction,Few readers

• Is express shipping available?

  No, we don't offer express shipping. We ship as standard with DHL. Typically, your order will be with you after 2-3 business days.Few readers

• Can my order be delivered to a Packstation?

  As we work with DHL for shipping, you can also receive your order at a DHL Packstation or DHL branch. Simply specify during the ordering process that your package should be sent to a different delivery address. Choose 'Commercial' as your status. In the 'Company' field, you can simply enter your post number and in the address field, enter 'Packstation/Branch + Number.' Here's an example:Few readers

• Why can't I order with Klarna invoice?

  There are several reasons why you may not be able to order with Klarna invoice. You can read here why the payment method invoice may not be displayed in certain cases: Why can't I use my desired payment method? Why can't I pay with Klarna anymore?Few readers

• How does the payment method 'Klarna' work?

  Here's how the purchase on invoice with Klarna works if you don't have an account with Klarna: Choose 'Klarna' as your payment method. Click 'Buy Now' --You will now be redirected to Klarna. Confirm your details by providing your mobile number. Subsequently, you will receive a code via SMFew readers

• My delivery couldn't be delivered. What happens now?

  If you were unable to personally receive your package, it will typically be stored for you to pick up at a DHL Packstation or a DHL branch for a few days. If you don't collect the package within the specified pickup period, it will be automatically returned to us. Once your package returns to us, we will contact you via email.Few readers

• How do I pay my Klarna invoice?

  Instructions for paying your Klarna invoice can be found here: How do I pay my invoice?Few readers

• Do I get a refund of the VAT when exporting to Switzerland?

  The prices of our products include VAT. If a customer residing outside the European Union purchases and exports goods, they can request a refund of the VAT from the respective retailer. Unfortunately, at whic.de, we cannot process such a refund as it involves significant accounting efforts. We appreciate your understanding.Few readers

• How long are the delivery times? When will my package arrive?

  We estimate a shipping time of 2-3 business days after receipt of payment. You will receive a shipping confirmation with the tracking link via email as soon as your package is on its way to you. We ship with DHL. Typically, DHL delivers packages within Germany and to Austria within 1-2 business days. Delivery to France takes approximately 3 business days.Few readers

• Is the invoice included in the package?

  The invoice will be sent exclusively via email to you. Inside the package, you'll find a delivery note that does not include any prices.Few readers